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Call us for all your car needs! 336-434-1214

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • For the past 34 years, Sheets Automotive has performed the routine maintenance and repairs on my cars. I have always received top notch service in a very professional manner and at a fair price. If you need an honest and reliable auto service shop, then I would highly recommend Sheets Automotive.
    -D. Earles

  • I have had Mr. Sheets work on my vehicles a few times. Recently I needed the timing belt replaced on my Honda. I also had a problem with my brakes that I just could not figure out, so I took it to Mr. Sheets. He solved the problem with the brakes, replaced the timing belt and associated parts all at a very reasonable fee. I am very happy with his work and honesty. I would not be afraid to deal with him for any vehicle need. Mr. Sheets gets an A++ from me.
    -James Tuttle

  • Fair prices. Nice technicians.
    -Larry Frank

  • Thank you for your kindness and help with my Jeep! 400K Miles and still running thanks to you!
    -Bill Stephens

  • ...Always great service. I have told many of my friends and family that this is the ONLY place to go to get your car fixed!
    -Carissa Miller